NHS Conflict Resolution

Introduction of NHS Conflict Resolution

Part 1

Part 2

Part 3 Quiz

Understanding Conflict in Healthcare Settings

Communication Skills for Conflict Management

 Conflict Resolution Techniques and Tools

 Legal and Ethical Considerations

Video

 Real-Time Scenarios and Case Studies

Helpful Insights

Course Handbook

Bonus Chapter

Survey Form

Student Feedback Form

This course offers healthcare professionals the skills and knowledge to manage and resolve conflicts within NHS settings effectively. Participants will learn about the causes and impacts of conflict, enhance their communication skills, and explore practical techniques for dispute resolution. The training includes interactive scenarios and case studies, ensuring participants can apply concepts in real-world situations.<hr><h4 id="5a445b6a-66d6-4f09-aad5-130d79f19ced" data-toc-id="5a445b6a-66d6-4f09-aad5-130d79f19ced">Key Prerequisites</h4><ul><li style="color: rgb(0, 0, 0)">Basic understanding of healthcare settings</li><li style="color: rgb(0, 0, 0)">Familiarity with communication principles</li><li style="color: rgb(0, 0, 0)">Sensitivity to cultural and individual differences</li><li style="color: rgb(0, 0, 0)">Desire to improve interpersonal relations in a professional setting</li></ul><h4 id="3dd534fb-9328-4d79-aa7a-30bee7518cb2" data-toc-id="3dd534fb-9328-4d79-aa7a-30bee7518cb2">Learning Objectives</h4><ul><li style="color: rgb(0, 0, 0)">Understand the nature and sources of conflict in healthcare.</li><li style="color: rgb(0, 0, 0)">Develop advanced communication skills tailored to conflict resolution.</li><li style="color: rgb(0, 0, 0)">Employ effective strategies to prevent, manage, and resolve conflicts.</li><li style="color: rgb(0, 0, 0)">Apply legal and ethical considerations in conflict resolution.</li></ul><h4 id="3ea3abd4-bc2f-4efe-bfb1-8f719ecf9d3a" data-toc-id="3ea3abd4-bc2f-4efe-bfb1-8f719ecf9d3a">Sample Certificate:</h4><img src="https://ezycourse.b-cdn.net/3260/cmc21r07500xugb9ncfsy92uq.jpg" alt="image" style="width: 100%; height: auto; cursor: pointer;" draggable="true"><hr><h4 id="7b3e0d8a-93aa-4865-b686-401b1a5185e1" data-toc-id="7b3e0d8a-93aa-4865-b686-401b1a5185e1">Target Audience :</h4><ul><li>Healthcare professionals (doctors, nurses, administrators)</li><li>Conflict resolution and mediation specialists</li><li>Healthcare managers and supervisors</li><li>New staff in NHS settings seeking conflict management skills</li></ul>

Learn to manage and resolve conflicts within NHS settings, enhancing communication skills and mastering practical dispute resolution techniques through interactive scenarios and case studies.

Conflict Resolution

IIHCS UK

Language

Duration

What you will learn

Understand the nature and sources of conflict in healthcare. Develop advanced communication skills tailored to conflict resolution. Employ effective strategies to prevent, manage, and resolve conflicts. Apply legal and ethical considerations in conflict resolution.

Course content

Course Description

FAQ

This Course Includes